SupportBots — universal AI-enabled agentic support conversation system

What we did

Full agentic system for customer-support activities, designed for white-labelling across enterprise surfaces. The bots connected to CRM systems, a customer authentication layer, and arbitrary technical APIs for autonomous troubleshooting — effectively a prototype of what MCP would later standardize — plus calendar integration for appointment scheduling.

Outcome

Fully working solution shipped end-to-end, from initial design through implementation.